Collect situations from work
Ask managers and employees which decisions matter to the role. For a warehouse manager, this might mean adjusting a shift after a delayed delivery or agreeing new deadlines with the transport team.
Describe the behaviour you expect
For planning, record what the person does. They identify critical tasks, check available resources, and tell colleagues what deadlines changed. Different levels can describe the complexity of the situation and how independently the person acts.
Test the model with real examples
Give two managers the same work example and ask them to choose the relevant indicators independently. If they read an indicator differently, clarify the wording and add an example for the disputed level.